za99 Privacy Policy —
Your Data, Handled With Care

01 Introduction

This Privacy Policy describes how za99 (accessible at za99.fun) collects, uses, stores and protects the personal information of players and visitors. It applies to all interactions with the za99 platform, including account registration, deposits, withdrawals, sports betting, casino games and customer support communications.

By registering on za99 or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you have questions at any point, our support team is available 24/7 through live chat.

02 Data We Collect

za99 collects only the personal information necessary to operate your account and provide the services you use. The categories of data we may hold include:

03 How We Collect Data

za99 collects personal information through the following means:

• Direct input: Information you provide when registering, verifying your account, making a deposit or withdrawal, or contacting support.
• Automated technical collection: When you use the za99 platform, our systems automatically record technical data such as your IP address, device information, session timing and in-app navigation behaviour.
• Payment processors: When you make a transaction via JazzCash, Easypaisa, Raast or bank transfer, relevant transaction references are shared with za99 by the payment processor to confirm and reconcile your deposit or withdrawal.
• Cookies and similar technologies: za99 uses cookies and session storage to maintain your login state, remember preferences and collect anonymised usage analytics. See Section 09 for full details.

04 How We Use Your Data

za99 uses your personal information only for the purposes listed below. We do not use your data for any purpose that is incompatible with these stated uses without first informing you.

• Account management: Creating, maintaining and securing your za99 account, including login authentication and password resets.
• Identity and age verification: Confirming that you are aged 18 or over and that the identity details you provided are accurate, as required before processing withdrawals or activating certain features.
• Payment processing: Handling deposits and withdrawal requests in PKR via your chosen payment method, and maintaining a transaction record for your account history.
• Customer support: Responding to your queries, resolving account issues, and maintaining a record of support interactions to improve our service quality.
• Fraud prevention and security: Monitoring account activity, detecting unusual betting patterns, and protecting against unauthorised access, duplicate accounts and money laundering activity.
• Platform improvement: Analysing anonymised usage data to understand how players interact with za99, which helps us improve game selection, navigation and overall user experience.
• Promotional communications: If you have opted in, sending you relevant offers, bonus notifications and platform updates. You can opt out at any time.
• Responsible gaming: Using your account activity data to flag patterns that may indicate problem gambling behaviour, allowing us to proactively offer support tools such as deposit limits or session reminders.

05 Payment Data

za99 processes all player transactions in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast, bank transfer and major debit cards. The following principles govern how payment data is handled:

• za99 does not store complete payment credentials such as full bank account numbers or mobile wallet PINs. Only the references and identifiers necessary to match and verify transactions are retained.
• All payment processing is handled through secure, encrypted channels. Data in transit is protected using TLS.
• Your payment method must be registered in your own name. za99 uses payment data to verify that deposits and withdrawals are made by the account holder, as a measure against fraud and money laundering.
• Transaction records — including deposit amounts, withdrawal requests and dates — are retained as part of your account history for internal audit and customer support purposes.
• za99 may share the minimum necessary transaction data with our payment processing partners to complete a transaction. These partners are bound by confidentiality obligations and may not use your data for any other purpose.

06 Sharing Your Data

za99 does not sell, rent or trade your personal information to third parties. We may share your data only in the following limited and necessary circumstances:

• Payment processors: Transaction reference data is shared with JazzCash, Easypaisa, Raast and banking partners solely to process your deposits and withdrawals.
• Identity verification providers: If a third-party verification service is used to confirm your identity or age, the minimum necessary data is shared for that purpose only.
• Technology and hosting providers: za99 uses third-party infrastructure and software providers to operate the platform. These providers are contractually required to protect your data and may not use it independently.
• Fraud prevention and security services: Anonymised technical data such as IP addresses may be shared with security services to detect and prevent fraud, cheating or unauthorised access.
• Legal obligations: If required by applicable law or a legitimate legal process, za99 may disclose relevant data. We will only do so to the extent strictly necessary and will inform you where permitted by law.

In all cases where data is shared with third parties, za99 ensures that appropriate data protection obligations are in place.

07 Data Retention

za99 retains personal data only for as long as necessary to fulfil the purposes described in this policy, or as required for legitimate business and security reasons.

• Active accounts: All account data is retained for as long as your za99 account remains active.
• Closed accounts: Following account closure, core identity and transaction records are retained for a standard period to support fraud prevention, dispute resolution and audit requirements. After this period, data is securely deleted or anonymised.
• Support records: Customer support interaction records are retained for a reasonable period to support quality review and ongoing dispute resolution.
• Marketing data: If you opt out of marketing communications, your preference is recorded and your contact details will no longer be used for promotional purposes. The opt-out record itself is retained to honour your preference.

08 Security Measures

za99 takes the security of your personal information seriously and has implemented a range of technical and organisational measures to protect it:

• All data transmitted between your device and za99 is encrypted using TLS (Transport Layer Security).
• Passwords are stored in hashed form using strong cryptographic algorithms. za99 staff cannot view your password in plain text.
• Access to player data within za99 is restricted on a need-to-know basis. Staff members only have access to the data necessary for their role.
• Our systems are monitored continuously for unusual activity, unauthorised access attempts and potential security incidents.
• Regular internal security reviews are conducted to identify and address potential vulnerabilities in our platform infrastructure.

While za99 employs robust security practices, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

09 Cookies & Tracking

za99 uses cookies and similar browser technologies to provide a smooth, personalised experience on the platform. Here is how we use them:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Without these, the platform cannot operate correctly.
• Preference cookies: Remember your settings and preferences, such as language or display choices, so you do not need to reconfigure them each time you log in.
• Analytics cookies: Collect anonymised data about how players navigate za99 — which pages are visited most, how long sessions last, and where users exit. This data is used purely to improve the platform experience and is not linked to your identity.
• Security cookies: Help identify and flag suspicious activity such as rapid repeated login attempts or unusual geographic access patterns.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use core platform features including login and account management.

10 Your Rights

As a za99 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team via live chat and we will respond promptly.

11 Minors & Age Policy

za99 is strictly an 18+ platform. We do not knowingly collect or store personal data from anyone under the age of 18. If during our verification process we determine that an account has been opened by a person under 18, the account will be closed immediately and any deposited funds will be returned through the original payment method where possible.

If you believe a minor may be accessing za99 — whether through your device or your account — please contact our support team immediately and consider enabling parental controls on shared devices.

12 Policy Updates

za99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make material changes, the "Last Updated" date at the top of this page will be revised.

We recommend reviewing this page periodically. Continued use of za99 after a policy update constitutes your acceptance of the revised terms. For significant changes that materially affect how your data is used, we will make reasonable efforts to notify active players via their registered contact details.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please get in touch with our support team. We are available around the clock.

When contacting us about a data request, please have your registered mobile number ready so our team can verify your identity before processing the request.